Terms of Use
Effusion (“yumEATS,” “we,” “us,” or “our”) provides access to our Services subject to the following Terms of Use that is subject to updations from time to time without notice to you. By ordering any of our Packages, you agree to be bound by these terms and conditions of use as well as the terms and conditions of our Privacy Policy that together constitutes an agreement as set out in this document. Hence, you may choose not to agree to any of these terms when you do not use the Website or the Platform (web & mobile application); using it however means you agree to all the terms of use.
About us
yumEATS.in (effusion) is an online food discovery platform for customised and gourmet food built around curating the best & quality food service providers. We operate the website www.yumEATS.in so that you get the best of food service providers for your bulk food requirements. As of now, we provide a platform that connects food service providers (caterers, cloud kitchens, base kitchens, home chefs, bakeries & restaurants) to individuals & corporates looking at bulk food orders
1) We’ve carefully selected food service providers through a rigorous process of onboarding that includes intensive kitchen inspections.
2) We have made bulk food ordering hassle-free by putting out easily customisable packages that you can build online and leave the rest to us to ensure that your requirements are serviced on your preferred day.
Service Availability
The following rules of the Website or the Platform apply when you access and/or use it & you hereby agree to comply with these rules: Our Site is intended for use by people residing in India only. We do not accept orders from individuals outside India. By placing an order through our site you warrant that you are legally capable of entering into binding contracts and are a resident of India. You agree to follow the guidelines below:
You will not use the website/platform for any unlawful purposes.
You may not use the Services to engage in any commercial activities, including, without limitation, raising money; advertising or promoting a product, service, or company; or engaging in any pyramid or other multi-tiered marketing scheme;
You will not upload, post, e-mail, transmit, or otherwise make available any User Content that:
- is false, deceptive, misleading, deceitful, or mis-informative;
- infringes any copyright, trademark, trade secret, right of publicity, or other proprietary rights of any person or entity;
- is threatening, tortious, defamatory, libelous, indecent, obscene, pornographic, invasive of another’s privacy, or promotes violence; or
- discloses any sensitive information about another person, including that person’s e- mail address, postal address, phone number, credit card information, or any similar information;
You will not access or use the Website or the Platform to collect any market research for a competing business;
You will not impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity;
You will not take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our technical infrastructure;
You will not use automated means, including spiders, robots, crawlers, data mining tools, or the like to download or scrape data from the Website or Platform, except for Internet search engines (e.g., Google) and non-commercial public archives (e.g., archive.org) that comply with our robots.txt file;
You will not cover, obscure, block, or in any way interfere with any advertisements and or safety features (e.g., report abuse button) on the Website or the Platform; and
You will not interfere with or attempt to interrupt the proper operation of the Website or the Platform through the use of any virus, device, information collection or transmission mechanism, software or routine, or access or attempt to gain access to any data, files, or passwords through hacking, password or data mining, or any other means.
Risk and Title
The Packages will be at your risk from the time of delivery.
You, and not yumEATS, are solely responsible for the proper and safe storage, reheating and cooking of the Products. By ordering any of our Packages, you agree to use our Services and Products at your own risk.
Ownership of the Packages will only pass to you when we receive full payment of all sums due in respect of the Packages, including delivery charges (if any).
If we fail to comply with these terms and conditions we shall only be liable to you for, at most, the purchase price of the Packages.
Booking Policy
80% of the estimated order value is required to be paid to confirm the order with yumEATS for serviced events. The balance amount is payable immediately on completion of the service on the event date. For delivery only orders, 100% full payment is required for order confirmation.
Cancellation & Refund Policy
Bookings are non-cancellable and no refunds will be made on confirmed bookings.
However, a booking may be moved to another date at no extra charge, provided intimation of the change in date is made at least one week in advance.
Price and Payment
The price of the Packages and our delivery charges, if any, will be as quoted on our website from time to time, except in cases of obvious error.
Package prices are exclusive of applicable taxes.
Transportation charges apply within city depending on the location. If the event is outside city, Travel & Stay charges shall be borne by the client.
All Kitchen infrastructure shall be borne by the client if the food Preparation Place is as per customer requirement.
Package prices and delivery charges, if any, are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Confirmation
Payment for all Packages and Services must be by cash on delivery, bank transfer, credit or debit card. We accept payments online with Visa, Mastercard & American Express and payment gateway charges are applicable. We reserve the right to change the payment methods we accept at any time. You agree that yumEATS (effusion) may immediately authorize your credit card (or other approved facility) for payment for any charges incurred under your account. You are fully responsible for all activities that occur under your account, and you agree to be personally liable for all charges incurred under your account. Your liability for such charges shall continue after termination of this Agreement. If you have a question about any yumEATS (effusion) charge on your credit card statement, please contact us on our website or email at orders at yumeats dot in.
Shipping and Returns Policy:
Each Package is carefully packaged to stay fresh for 4 hours from the time of delivery and up to one (1) day from the day of delivery, only if refrigerated immediately upon delivery. We recommend that you immediately refrigerate the items when you receive them if you are not consuming it immediately. Furthermore, you should inspect your package to ensure the contents arrive fresh. You have to be present when a delivery arrives given the nature of the delivery being a bulk shipment and the care that is needed for ensuring the food is kept in a hygienic condition for consumption In case of inclement weather, we will deliver your order as soon as reasonably possible when the conditions permit. If your designated delivery location is inaccessible, rendering us unable to make the delivery, we will contact you to determine the best alternate location. Items cannot be returned.